01Who We Are
PKR298 ("we", "us", "our") operates the online betting and gaming platform accessible at pkr298.bet. When you create a PKR298 account, deposit funds, place bets or use any service on the platform, PKR298 acts as the data controller responsible for your personal information — meaning we decide how and why it is processed.
This Privacy Policy applies to all personal data collected through your use of the PKR298 platform, including via the website, any progressive web application (PWA), our customer support channels and any other PKR298-branded digital touchpoints. It applies to all registered Pakistani players as well as any visitor who browses pkr298.bet without registering.
If you have questions about anything in this policy or about how PKR298 handles your personal data, the clearest and fastest route is to email our dedicated privacy contact at support@pkr298.bet with the subject line "Privacy Query".
Plain English Promise
Privacy policies are often written to satisfy legal requirements rather than to actually inform readers. At PKR298 we have made a deliberate effort to write this policy in plain, direct language that a Pakistani player can read through in a few minutes and genuinely understand. If any section is still unclear, please ask — we will explain it.
02Data We Collect
PKR298 collects personal data through several routes — some you provide directly, some is generated automatically by your use of the platform and some comes from third parties involved in payment processing or identity verification. Here is a breakdown of each category:
Data You Give Us Directly
- Registration information: Your full name, date of birth, Pakistani mobile number and email address. These are mandatory to create and maintain a PKR298 account.
- Identity verification documents: A copy of your CNIC (Computerised National Identity Card) and, where requested, proof of address or proof of payment method ownership. These are collected as part of our Know Your Customer (KYC) process and are required before PKR298 can process withdrawals above certain thresholds.
- Payment information: Details of the payment methods you use to deposit and withdraw on PKR298 — including your Easypaisa or JazzCash account identifier, NayaPay or SadaPay wallet reference, bank account details for IBFT transfers or the last four digits and expiry of a Visa/Mastercard. PKR298 does not store your full card number or mobile wallet PIN at any point.
- Support communications: Any messages, emails or live chat transcripts exchanged between you and the PKR298 customer support team.
- Responsible gaming self-declarations: If you voluntarily inform PKR298 of gambling-related concerns or request self-exclusion, that information is stored to ensure your requests are honoured across all PKR298 systems.
Data Generated Automatically
- Gameplay and betting history: Every bet placed, game round played and outcome recorded on your PKR298 account — including timestamps, stakes, odds and results.
- Transaction history: Complete records of all deposits, withdrawals, bonus credits and balance adjustments in your PKR298 wallet.
- Device and connection data: IP address, device type, operating system version, browser type and mobile network operator when you access PKR298. This information is used for fraud detection, security monitoring and platform optimisation.
- Session data: Login timestamps, session duration, pages visited within the PKR298 platform and in-session navigation patterns.
- Cookie and tracking data: See Section 5 for a full explanation of cookies used by PKR298.
| Data Type |
Collected When |
Mandatory? |
| Full name, DOB, mobile, email | Registration | Yes |
| CNIC copy | KYC verification | Yes (for withdrawals) |
| Payment method identifiers | First deposit | Yes |
| Betting & game history | Every session | Automatic |
| Device / IP data | Every login | Automatic |
| Support chat logs | When you contact us | If applicable |
03How We Use Your Data
PKR298 uses your personal data for specific, clearly defined purposes. We do not use it for anything beyond what is described here without first obtaining your explicit consent.
- Account management and service delivery: To create and maintain your PKR298 account, process deposits and withdrawals, settle bets and game rounds, credit bonuses and provide all services you have signed up for.
- Identity verification and KYC compliance: To verify that you are who you say you are and that you meet PKR298's eligibility requirements, including the minimum age of 18.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account sharing, bonus abuse and any other activity that violates PKR298's Terms and Conditions. This includes automated pattern analysis of account activity and device fingerprinting.
- Responsible gaming monitoring: To identify behavioural patterns that may indicate problem gambling — such as rapidly increasing bet sizes, prolonged sessions or frequent large deposits — and to proactively offer responsible gaming tools where these patterns are detected.
- Customer support: To respond to your queries, complaints and requests via live chat and email, and to maintain a record of those interactions for quality assurance and dispute resolution.
- Platform improvement: Aggregated and anonymised usage data helps PKR298 understand how the platform is used and where improvements can be made — for example, which games Pakistani players engage with most or which payment flows cause friction.
- Marketing communications: To send promotional emails and SMS notifications about PKR298 offers, bonuses and new game launches — subject to your communication preferences. See Section 11 for your opt-out rights.
- Legal and regulatory compliance: To maintain records required by applicable anti-money-laundering regulations and to respond to lawful requests from regulatory or law enforcement authorities.
04Legal Basis for Processing
PKR298 processes your personal data on the following legal bases depending on the purpose and type of processing involved:
- Contractual necessity: Most of the core processing PKR298 carries out — creating your account, processing transactions, settling bets — is necessary to perform the contract you entered into when you registered. Without this processing, PKR298 simply cannot provide the service.
- Legitimate interests: Fraud detection, security monitoring, platform analytics and responsible gaming monitoring are carried out on the basis of PKR298's legitimate interest in operating a safe, compliant and financially sustainable platform. These interests are balanced against your interests and rights at all times.
- Legal obligation: KYC verification, transaction record-keeping and responses to regulatory requests are carried out because PKR298 is legally required to do so.
- Consent: Direct marketing communications are sent on the basis of your consent, given at registration and adjustable at any time via your PKR298 account settings or by emailing support@pkr298.bet.
05Cookies & Tracking Technologies
PKR298 uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device when you visit a website. Here is how PKR298 uses them:
Essential Cookies
These cookies are strictly necessary for the PKR298 platform to function. They maintain your login session so you do not get logged out mid-game, store your language and display preferences and enable the bet slip and wallet balance to update in real time. You cannot opt out of essential cookies without losing core platform functionality.
Analytics Cookies
PKR298 uses analytics cookies to understand aggregate usage patterns — for example, which device types Pakistani players most commonly use, which pages see the highest exit rates and how navigation flows through the platform. This data is anonymised before analysis and is never used to identify individual users. You can opt out of analytics cookies via the PKR298 cookie preference centre accessible from the footer of the website.
Security Cookies
Security-related cookies help PKR298 detect suspicious activity — for example, a login attempt from a device that has never been associated with your account, or an unusual number of failed OTP attempts. These cookies are essential to PKR298's fraud prevention systems.
Third-Party Cookies
PKR298 does not allow third-party advertising or retargeting cookies on its platform. The only third-party cookies present are those associated with payment gateway integrations (such as the Easypaisa or JazzCash payment screens) which are necessary to process your transactions. Those third parties operate under their own privacy policies.
06Data Sharing — Who Sees Your Information
PKR298 does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processors: To process your deposits and withdrawals, PKR298 must share relevant payment identifiers with the payment processors handling your chosen method (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT partners or card processors). These parties receive only the minimum information necessary to process your transaction and are contractually bound to handle it securely.
- Identity verification partners: PKR298 uses a trusted third-party identity verification service to process CNIC checks and document verification as part of its KYC process. That service receives your submitted documents and returns a verification decision — it does not retain your documents beyond its contractual obligations.
- Game providers: Some casino and slot games available on PKR298 are developed and maintained by third-party game studios. When you play those titles, game-round data may be processed by the relevant provider's servers in order to run the game. Player identity details are not passed to game providers.
- Legal and regulatory authorities: PKR298 will disclose personal data to regulators, law enforcement agencies or courts when required to do so by applicable law. Where legally permitted, PKR298 will notify you of such a request before complying.
- Corporate transactions: In the event of a merger, acquisition or asset sale involving PKR298, registered player data may be transferred to the relevant successor entity. You would be notified in advance of any such transfer that materially affects how your data is processed.
Absolute Prohibition
PKR298 will never share your personal data with marketers, data brokers, social media advertising platforms or any entity for commercial purposes unrelated to providing and improving the PKR298 service. This is not a legal grey area — it is a firm policy.
07How Long We Keep Your Data
PKR298 retains personal data only for as long as it is needed for the original collection purpose or as required by applicable law. The table below gives a practical guide to standard retention periods for the most common categories of data:
| Data Category | Standard Retention Period | Reason |
|---|
| Account registration data | Duration of account + 5 years | Legal/regulatory compliance |
| KYC verification documents | Duration of account + 5 years | AML obligations |
| Transaction records | 7 years from transaction date | Financial record-keeping |
| Betting & game history | 5 years from last activity | Dispute resolution, RG monitoring |
| Support correspondence | 3 years from last contact | Dispute resolution |
| Device & IP logs | 12 months | Security & fraud detection |
| Marketing consent records | Until consent withdrawn + 3 years | Legal compliance |
When your personal data is no longer needed and no legal obligation requires its continued retention, PKR298 permanently deletes or irreversibly anonymises it. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for analytical purposes.
08How PKR298 Keeps Your Data Secure
Security is not a single measure — it is a layered set of controls that PKR298 applies across people, processes and technology. Here is a summary of the key protections in place:
- Encryption in transit: All data exchanged between your device and PKR298 servers is encrypted using TLS (Transport Layer Security) with modern cipher suites. Your login credentials, payment details and personal information are never transmitted in plain text.
- Encryption at rest: Sensitive data held in PKR298 databases — including KYC documents and payment identifiers — is encrypted at the storage level. A breach of the physical infrastructure would not expose readable personal data.
- OTP authentication: Your registered Pakistani mobile number is used as a second factor for login from new devices, withdrawal requests to new payment methods and changes to sensitive account settings. This significantly reduces the risk of unauthorised account access.
- Access controls: PKR298 staff access to personal data is role-based and strictly limited to what each team member needs to perform their specific job. Customer support agents can see account-level information but not raw payment credentials or KYC documents beyond what is necessary to resolve a specific query.
- Automated fraud monitoring: PKR298's systems continuously monitor for anomalous account activity — unusual login locations, rapid succession of large bets or withdrawals, patterns associated with account takeover — and flag these for human review.
- Regular security reviews: PKR298 conducts periodic security assessments of its platform and infrastructure to identify and address vulnerabilities before they can be exploited.
No digital platform can guarantee absolute security — anyone who tells you otherwise is not being honest. What PKR298 can guarantee is that we apply industry-standard technical and organisational measures to protect your data and that we take any security incident seriously and respond promptly.
If You Suspect Unauthorised Access
If you believe your PKR298 account has been accessed without your permission, change your password immediately and contact support@pkr298.bet or live chat at once. We can place an immediate hold on withdrawal requests while we investigate.
09Your Data Rights
As a PKR298 player, you have meaningful rights over your personal data. Here is what each right means in practice and how to exercise it:
Right to Access
Request a complete copy of the personal data PKR298 holds about you. We will provide it within 30 days of your verified request.
Right to Rectification
If any personal data PKR298 holds about you is inaccurate or incomplete, you can request that we correct it without delay.
Right to Deletion
You may request that PKR298 delete your personal data. Where there is no legal obligation to retain it, we will do so. Note that some data must be kept for legal compliance periods (see Section 7).
Right to Restrict Processing
In certain circumstances you can ask PKR298 to pause processing of your data — for example, while the accuracy of data you have contested is being verified.
Right to Data Portability
Where technically feasible, you can request that PKR298 provide your personal data in a structured, machine-readable format that you can transfer to another service.
Right to Object
You can object to processing of your data based on legitimate interests — including profiling for responsible gaming purposes — and PKR298 will assess whether our interests override your objection.
To exercise any of these rights, email support@pkr298.bet with the subject line "Data Rights Request" from your registered email address. We will acknowledge your request within 72 hours and respond substantively within 30 days. Identity verification may be required before we can fulfil your request.
10Children's Privacy
PKR298 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If at any point PKR298 discovers that an account has been registered by a person under 18, that account is suspended immediately, any deposits are held pending review and personal data associated with the account is processed only to the extent required to complete the closure and investigation process.
If you believe a minor has registered a PKR298 account — for example, if a child in your household has accessed your device — please contact support@pkr298.bet immediately. PKR298 takes underage gambling seriously and acts on such reports without delay.
11Marketing Communications
PKR298 sends promotional emails and SMS notifications about bonuses, new game releases, PSL betting specials and platform updates to registered players who have opted in to receive them. These communications are sent only to players who gave their consent during registration or at a later stage via account settings.
You can opt out of PKR298 marketing communications at any time without penalty. There are two ways to do this:
- Via your PKR298 account settings under "Communication Preferences" — changes take effect within 24 hours.
- By emailing support@pkr298.bet with the subject line "Unsubscribe" from your registered email address — confirmed within 48 hours.
Opting out of marketing communications does not affect essential service communications — PKR298 will still contact you regarding your account security, transaction confirmations, identity verification requests and responsible gaming alerts. These are not marketing and cannot be disabled while your account is active.
12Changes to This Privacy Policy
PKR298 reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, changes in applicable law or changes in best practice. When material changes are made, we will notify registered players via email or by displaying a prominent notice on the PKR298 platform at next login. The "Last updated" date at the top of this page shows when the most recent material revision was made.
Minor changes — such as rewording for clarity without changing the substance of our data practices — may be made without notice. We encourage you to check this page periodically if data privacy is a concern you follow closely.
Your continued use of PKR298 after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you object to any updated terms, your options are to contact us to discuss the specific concern or to close your PKR298 account.
13Contact Us About Privacy
Privacy questions, data rights requests and concerns about how PKR298 handles your personal information should be directed to the PKR298 privacy contact at:
support@pkr298.bet
Use the subject line "Privacy Query" or "Data Rights Request" so your message reaches the right team member. Acknowledgement within 72 hours; substantive response within 30 days. For urgent security concerns, use the live chat function in your logged-in PKR298 account for a faster response.
We Take Privacy Seriously
Privacy is not a compliance box PKR298 ticks reluctantly. Pakistani players trust us with their financial details, their identity documents and their betting behaviour. That trust matters — protecting it is an active commitment, not a passive one. If you have any concern at all about your data on PKR298, please reach out. We will respond clearly and promptly.
